Terms & Conditions

General

RAHUZA Mart is an online shopping platform offering products across categories including fashion, beauty, kids, footwear, bags and accessories, jewelry, home and lifestyle, homemade cakes and other products that may be introduced from time to time.

These Terms & Conditions apply to your use of the RAHUZA Mart website and related shopping services.

If you do not agree with these terms, please do not place an order or use services that require acceptance of them.

Using Our Website

You agree to use RAHUZA Mart only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not:

• Attempt to gain unauthorized access to the website, accounts or systems.
• Introduce malicious code, malware or other harmful technology.
• Use the website for fraudulent transactions.
• Provide deliberately false information when creating an account or placing an order.
• Copy or misuse website content in violation of applicable rights.

Product Information

We aim to present product descriptions, photographs, prices, available sizes, colors and other information as accurately as reasonably possible.

Actual product appearance may vary slightly depending on lighting, photography, screen settings, manufacturing differences or other reasonable variations.

Sizes and Variations

Some RAHUZA Mart products are offered with selectable options such as size, color, style or weight. Customers are responsible for reviewing and selecting the appropriate variation before completing an order.

Pricing and Promotions

Product prices are displayed on the website and may be changed from time to time.

Sale prices, promotional offers, coupons and campaign discounts may be subject to specific conditions, product availability and promotional periods.

Delivery charges or other applicable charges, where relevant, may be shown separately during checkout.

Orders

When placing an order, customers should provide complete and accurate information, including their name, contact details and delivery information.

After an order is submitted, you may receive an order acknowledgement or confirmation through the website or available communication channels.

RAHUZA Mart may contact you if additional information is required to confirm or fulfil an order.

Order Acceptance

Submission of an order does not necessarily guarantee fulfilment. An order may be affected by stock availability, payment confirmation, delivery limitations, incorrect information or other reasonable operational circumstances.

Payments

Available payment methods will be displayed during checkout or otherwise communicated by RAHUZA Mart.

Depending on the selected payment method, payment processing may be handled by an independent payment service provider and may also be subject to that provider's terms and security procedures.

Delivery

RAHUZA Mart may offer delivery to eligible locations in Bangladesh based on product type, courier availability and other operational considerations.

Any delivery timeframe provided should generally be treated as an estimate unless RAHUZA Mart specifically confirms otherwise.

Customers are responsible for providing an accurate delivery address and reachable contact number.

Delivery may be delayed by circumstances outside reasonable control, including weather, courier disruption, public holidays, transportation issues or other unforeseen events.

Homemade Cakes & Made-to-Order Products

Certain products, including homemade cakes, may be prepared specifically for a customer's order.

Customers should carefully review and provide accurate information regarding cake size, requested delivery date, message, design preferences or other customization details where such options are available.

Handmade products may have reasonable differences in decoration, color, placement and appearance compared with photographs displayed online.

Customers with food allergies or specific ingredient concerns should contact RAHUZA Mart before ordering a food product so that available product information can be reviewed.

Order Cancellations

If you need to cancel or change an order, please contact RAHUZA Mart as soon as possible.

Whether an order can be cancelled or modified may depend on its processing status, whether it has already been dispatched, and whether it is a customized or made-to-order product.

Once certain orders have entered preparation, customization or delivery, cancellation may no longer be possible.

Returns, Exchanges & Refunds

Eligibility for a return, exchange or refund may depend on the product type, condition, reason for the request and other applicable conditions.

If you receive an incorrect, damaged or otherwise problematic product, please contact RAHUZA Mart promptly and provide relevant order information and, where helpful, photographs of the issue.

Certain products may have different return conditions for hygiene, safety, customization, freshness or other product-specific reasons.

Customer Accounts

Customers may have the option to create an account to manage orders, addresses, wishlists and other available account features.

You are responsible for maintaining the confidentiality of your account credentials and for providing accurate account information.

Please notify RAHUZA Mart if you believe your account has been accessed or used without authorization.

Reviews & User Content

Where product reviews, ratings or other customer-submitted content are available, customers should provide genuine and appropriate content based on their experience.

Content should not contain:

• Abusive, threatening or discriminatory material
• Deliberately false or misleading information
• Spam or unauthorized advertising
• Malicious links or harmful content
• Content that unlawfully infringes another person's rights

RAHUZA Mart may moderate or remove inappropriate content where reasonably necessary.

Intellectual Property

The RAHUZA Mart name, branding, website design, original graphics, written content and other proprietary material may be protected by applicable intellectual property rights.

Website content may not be reproduced, republished, commercially exploited or distributed without appropriate permission except where permitted by law.

Third-party product names, trademarks, images or materials remain the property of their respective owners where applicable.

Third-Party Services

RAHUZA Mart may use or link to third-party services including payment processors, courier services, social media platforms and other technology providers.

Use of third-party services may be subject to their own terms, policies and availability. RAHUZA Mart does not control every aspect of independent third-party services.

Limitation of Liability

RAHUZA Mart aims to provide a reliable shopping experience but cannot guarantee that the website will always operate without interruption, delay or technical error.

To the extent permitted by applicable law, RAHUZA Mart will not be responsible for losses caused solely by circumstances beyond its reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict rights or responsibilities that cannot lawfully be excluded.

Privacy

Personal information collected through RAHUZA Mart is handled in accordance with our Privacy Policy and applicable requirements.

Please review our Privacy Policy for more information about how personal information may be collected, used and protected.

Changes to These Terms

RAHUZA Mart may update these Terms & Conditions when necessary to reflect changes in products, services, website functionality, business practices or applicable requirements.

Updated terms will be published on this page and the “Last updated” date may be revised accordingly.

Contact RAHUZA Mart

If you have questions regarding these Terms & Conditions, an order or our shopping services, please contact us.