Privacy Policy

Information We Collect

We may collect information that you provide directly to us as well as certain information generated automatically when you use our website.

Information You Provide

• Your name
• Mobile or telephone number
• Email address
• Billing and delivery address
• Account login information
• Product preferences and wishlist information
• Order and purchase information
• Messages, reviews, enquiries and customer support communications

Information Collected Automatically

When you browse the website, certain technical information may be collected automatically. This may include your device type, browser, IP address, pages visited, referral source, approximate location derived from technical information, and website interaction data.

How We Use Your Information

Information may be used to operate RAHUZA Mart, provide customer service and improve your shopping experience.

• Process and manage orders
• Arrange delivery and provide order updates
• Create and manage customer accounts
• Respond to enquiries and customer support requests
• Process returns, refunds and order-related requests
• Maintain wishlists, reviews and saved preferences
• Improve our products, services and website experience
• Detect misuse, fraud or security issues
• Communicate important service or policy information
• Send promotional communications where permitted and where appropriate

Orders and Payments

When you place an order, we collect the information necessary to process the purchase, arrange delivery and provide customer support.

Payment transactions may be processed by third-party payment providers. Depending on the payment method selected, payment information may be provided directly to the relevant payment service rather than being stored by RAHUZA Mart.

Cookies and Similar Technologies

RAHUZA Mart may use cookies and similar technologies to help the website function properly and improve your browsing experience.

Cookies may be used for purposes such as:

• Keeping products in your shopping cart
• Remembering account sessions and preferences
• Supporting checkout functionality
• Understanding website usage and performance
• Improving navigation and user experience
• Supporting advertising or marketing features where enabled

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

When We Share Information

We may share information with trusted third parties where reasonably necessary to operate our ecommerce business.

These may include:

• Delivery and courier providers
• Payment processing providers
• Website hosting and technical service providers
• Customer support and communication platforms
• Analytics and performance service providers
• Marketing platforms where such services are enabled
• Professional advisers or authorities where required by law

We do not sell personal information simply for the purpose of allowing unrelated third parties to contact you.

Marketing Communications

RAHUZA Mart may occasionally communicate information about products, offers, campaigns or store updates through channels such as email, SMS, WhatsApp or social media where appropriate.

Where consent is required, marketing communications will be sent based on the permissions you provide. You may request to stop receiving promotional communications at any time.

Service messages relating to your orders or account may still be sent where necessary.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, accounting, dispute resolution, fraud prevention and legal obligations.

Different categories of information may be retained for different periods depending on the purpose for which the information is required.

Information Security

We take reasonable administrative and technical measures designed to protect information against unauthorized access, disclosure, alteration or loss.

However, no internet-based service or data transmission method can be guaranteed to be completely secure. Customers should also protect their account passwords and avoid sharing login information with others.

Your Privacy Choices

Depending on applicable requirements and the nature of your request, you may contact us regarding your personal information.

You may request assistance with:

• Updating inaccurate account information
• Accessing information associated with your account
• Correcting certain personal information
• Closing an account
• Requesting deletion of certain information where appropriate
• Opting out of promotional communications

Some information may need to be retained where required for order records, accounting, security, disputes or legal obligations.

Children's Privacy

RAHUZA Mart sells products that may be intended for children, including kids' clothing and lifestyle products. However, the website and purchasing services are intended to be used by adults or with appropriate parental or guardian involvement.

We do not intentionally seek to collect personal information directly from young children for independent purchasing or marketing purposes.

Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, payment providers or other third-party services.

RAHUZA Mart is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

When the policy is updated, the revised version will be published on this page and the “Last updated” date may be changed accordingly.

Contact Us

If you have questions about this Privacy Policy or how RAHUZA Mart handles personal information, please contact us.